Overview

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

Products

Contact Center

  • MiCloud Connect CX
     

    Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world.

  • MiCloud Flex Contact Center
     

    In today’s digital age, the definition of customer experience has changed, and with a cloud-based contact center you can give your customers everything they expect.

  • MiContact Center Business
     

    Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.
     

  • MiContact Center Enterprise
     

    MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.

  • MiCloud Connect Contact Center

    MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance.

  • MiVoice Connect Contact Center

    MiVoice Connect Contact Center is a multi-modal interaction center for the way customers communicate today.

  • Mitel Workforce Optimization

    The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.

Collaboration

  • MiContact Center Office

    MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution

  • MiContact Center Outbound
     

    Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities.

  • MiContact Center Campaign Manager

    MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

  • MiContact Center Quality Management

    Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

  • Mitel ACP Contact Center

    Still today, customers loose a lot of time when reaching the wrong persons in enterprises.

  • Mitel Contact Center Agent Dashboard

    Experience improved productivity with more up-to-date information at your fingertips than ever before with Mitel Contact Center Agent Dashboard.

  • Mitel Contact Center Email Alert Service

    The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.

  • Mitel Contact Center Instant Override Message

    Take control of your communications solution with easy-to-use instant override messaging.

  • Mitel Contact Center Interaction Viewer
     

    Easily access and analyze detailed call-by-call information to improve productivity with Mitel Contact Center Interaction Viewer. 

  • Mitel Call Recorder

     

    Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording.

  • Mitel Contact Center Agent Activity Event Feed Web Service

    Recommended for: Any Contact Center customer interested in business process integration.


     

  • Mitel Emergency Notification


     

    Mitel Emergency Notifications power real-time notifications and communication during critical event situations.

  • Mitel Sky Portal Home View and Dashboard

    Mitel Sky Portal Home View and Dashboard

  • Mitel Voice Forms IVR

    Configurable IVR Application that allows callers to fill out “forms” over the phone.

  • ​MiVoice Call Recording and Quality Management

    Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...

  • Mitel Outbound Campaign IVR

    Customers can easily create Sophisticated Interactive Call Flows.

Other Contact Center

  • Mitel Teamwork
     

    Mitel Teamwork is a true unified communications and collaboration solution with integrated tools to improve productivity and collaboration from anywhere.


     

  • Mitel Officelink
     

    Mitel OfficeLink can give your employees the best features of a business phone system bundled into a single application, allowing them to respond to customers from wherever they are.

     

  • MiTeam Meetings
     

    Meetings are more productive when employees can transition between chat, voice and video seamlessly on a single cloud application. For your workers to be successful, they need to communicate and collaborate effortlessly as if they are in the same room—especially if they can’t be.

  • MiTel Phone Manager
     

    Simplify calling, chatting collaborating with desktop and mobile applications.




     

  • MiCollab

    With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments—driving the exchange of thoughts and improving the speed and quality of decision-making.
     

  • MiTeam

    MiTeam on-site collaboration software lets you do everything – messaging, voice, collaboration and more – on any device, from wherever you are, all within a single workspace.

  • Mitel Mass Notification

    Notify the right people, when it matters the most so that they can be aware of, respond to, and help mitigate critical situations faster.

  • Mitel InAttend

    Mitel’s InAttend attendant solution provides all the necessary tools for attendants and receptionists to perform efficiently. InAttend augments your Skype for Business to provide a multi-featured attendant solution.

  • CMG Software Suite

    As the directory and activity management platform in CMG Suite, CMG Web offers a host of integrated self-serve features, like powerful corporate directory search functions, presence- and activity-based call routing as well as calendar synchronization.

Collaboration

Other Collaboration Products

  • MiCollab Advanced Messaging

    Empower your employees to work smarter (and not harder) by enabling them to remain connected.

     

  • MiCollab Audio, Web & Video Conferencing

    Get audio conferencing, video conferencing and collaboration all in one application with MiCollab.

     

     

     


     

  • Business Video Conferencing from Mitel and Vidyo

    Whether in the office, at home or in the field, let video elevate the conversation and help deliver a clear impact to meeting productivity.

  • Mitel NuPoint UM

    NuPoint Unified Messaging allows users to retrieve fax and voice messages from either their PC or their mobile device, providing flexibility and faster response times.
     


     

  • MiVoice Office Application Suite

    With the MiVoice Office Application Suite, your small business has everything you need to enhance your employees’ overall productivity, customer service delivery and quality of decision-making.

  • Mitel Dialer

    A lightweight, serverless, ‘click to call’ and ‘call pop up’ application for onsite call managers such as MiVoice 5000, MiVoice Office 400 and MX-One

Business Phone Systems

  • MiCloud Connect
     

    Secure and flexible cloud-based phone services and unified communications.




     

  • MiCloud Flex
     

    With Flex (formerly MiCloud Enterprise), you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility.


     

  • MiVoice Business
     

    MiVoice Connect delivers a different approach to business communications.




     

  • MiCloud Connect For Salesforce

    The combination of data from Salesforce and the MiCloud Connect phone system gives management a never-before-available view of critical business metrics. Users can create dashboards to serve as an early indicator of sales, service or operational performance. 

On-site Business Phone Systems and Solutions

  • MiVoice Business

    MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications.


     

  • MiVoice Connect

    MiVoice Connect delivers a different approach to business communications.

     

     



     

  • MiVoice Office 250
     

    Whether you need a communications solution that supports digital handsets that can re-use existing wiring, or one that provides your business with access to the latest in IP phones and productivity enhancing applications, the MiVoice Office 250 is the answer.

  • MiVoice Office 400

    The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of working.

  • MiVoice Office 400

    To ensure productivity, companies can build upon their Mitel® IP-PBX investment and extend unified communications capabilities to remote workers via IP phones, soft phones and more with MiVoice Border Gateway’s session border control capabilities. 

  • MiVoice 5000

    Well-recognized as a proven technology, MiVoice 5000 is a feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities

     

     

  • MiVoice MX-ONE

    MiVoice MX-ONE delivers feature-rich unified communications and collaboration, as well as contact center capabilities that enable faster and more effective business communications.

Phones & Accessories

  • Analog Phones & Peripherals
     

    Mitel’s single-line analog phones deliver flawless performance on your standard PSTN service, Centrex system or PBX.


     

  • Conference Phones
     

    Mitel’s user-friendly conferencing phones provide seamless, flexible communication with superior audio quality, allowing people to collaborate efficiently wherever they are.

     

  • Dect Phones & Peripherals
     

    Mitel’s market-leading DECT solutions are scalable and compatible with Mitel communications software and a variety of third-party call control platforms.


     

  • Digital Phones & Peripherals
     

    Mitel's full suite of digital phones and peripherals has a solution for every size business.

  • IP Phones & Peripherals
     

    Find business voice over IP (VoIP) phones ranging from entry-level phones to sophisticated IP phones and devices with cordless handsets, headsets, speakerphones and attendant consoles.

  • Open Solution Portfolio
     

    With Mitel's Open Solutions portfolio - including open standards desktop phones, accessories, conference phones and mobility devices — you get the flexibility to choose the devices that best suit your needs and work with your third-party platforms.

  • SIP Phones & Peripherals
     

    Mitel SIP phones offer exceptional features and flexibility in an open-standard enterprise grade IP telephone. 

  • Wireless Devices

    Mitel offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences (DECT and Wi-Fi / 802.11). These solutions permit the easy addition of wireless IP handsets to an existing Mitel ICP.

Analog Phones & Peripherals

  • Mitel 6390 Analog Phone
     

    Affordable, feature rich enterprise grade analog phone that’s easy to use with a professional sleek design

  • Mitel 6392 Analog Phone
     

    Affordable, feature rich enterprise grade analog phone that’s easy to use with a professional sleek design.
     

  • Mitel 8004 Analog Phone

    The Mitel 8004 Analog Phone offers affordable quality, with added features that simplify and streamline your everyday business communications.

  • ​Mitel 9110 Analog Phone

    The Mitel 9110 Analog Phone provides a unique set of features for a non-display basic business telephone

  • Mitel 9116 Analog Phone

    The sleek and compact Mitel 9116 Analog Phone offers great value in a basic PBX line or DC powered business telephone.

  • Mitel TA7100 Terminal Adapters

    The Mitel TA7100 terminal adapters enable analog phones and/or faxes to connect to an IP network using SIP protocol

Conference Phone

  • MiVoice Conference Phone
     

    This easy-to-use conference phone boasts 16 built-in microphones and superior audio quality plus the ability to seamlessly share ideas and files with in-room presentation display capabilities.

  • MiVoice Video Conference Phone

    The MiVoice video conferencing phone makes conferencing easier than ever. Seamlessly turn an audio conference into a virtual meeting without the need for a third-party service.

Dect Phones & Peripherals

  • Mitel 612 DECT Phone

    The Mitel 612 DECT Phone of the Mitel 600 DECT family is the basic model for the business sector.

  • Mitel 622 DECT Phone

    The comfortable Mitel 622 DECT Phone has a large illuminated 2 graphic color display and 8 programmable keys provide you with quick access to your favorite functions.

  • Mitel 632 DECT Phone

    Mitel 632 DECT Phone is the new ruggedized DECT business phone.

  • Mitel 5613 DECT

    The Mitel 5613 DECT phone is designed for mobile users who desire a device that meets their demanding office communication needs.

  • Mitel 5614 DECT

    The Mitel 5614 DECT phone is designed for mobile users who desire a device that meets their demanding communication needs and in workplaces such as hospitals and light industry where it offers additional functionality for messaging and alarm handling.

  • Mitel Dect Module and Accesssories

    Combining the freedom of cordless mobility with the feature richness of your desktop phone.

  • Mitel Sip-Dect - Single Cell

    Mitel SIP-DECT – Single Cell provides on-site mobility for MiVoice Business and MiVoice Office 250 installations where users must be contactable wherever they are within the office.

  • Sip-Dect Base Station RFP 44

    This 4th generation base station is the ideal entry-level DECT base station for any business with low traffic requirements in search of broad wireless coverage.

  • Sip-Dect Base Station RFP 45

    The 4th generation SIP-DECT base station RFP 45 is a versatile SIP-DECT multi-cellular base station with a more compact and modern design than previous models without compromising performance.

  • Sip-Dect Base Station RFP 47

    Made for users with unique wireless coverage needs in challenging environments, the 4th generation SIP-DECT Base Station RFP 47 can be fitted with external antennas to maximize or focus wireless coverage.

  • Sip-Dect Base Station RFP 47 DRC

    The 4th generation SIP-DECT Base Station RFP 47 DRC is a powerful outdoor DECT base station that delivers wide and reliable connectivity in challenging environments, such as elevator shafts, parking lots and construction tunnels.

  • Sip-Dect Base Station RFP 48

    The SIP-DECT Base Station RFP 48 is a cost-effective, dual-mode base station designed to deliver reliable connectivity in active work environments and simultaneously supports DECT for voice and WLAN for 802.11ac Wi-Fi connectivity speeds to your everyday devices.

Digital Phones & Peripherals

  • MiVoice 8528 Digital Phone

    The Mitel 8528 digital phone is a flexible and low-cost digital business phone is perfect for small and mid-sized businesses with 16 programmable keys.

  • ​MiVoice 8568 Digital Phone

    The Mitel 8568 digital phone is perfect for heavy phone users in small and medium sized businesses, the MiVoice 8568 features a six-line display.

  • MiVoice 4222 Digital Phone

    MiVoice 4222 Digital Phone is a desktop telephone with full functionality for office user communication needs.

  • MiVoice 4223 Digital Phone

    The MiVoice 4223 Digital Phone is ideal for administrative assistants and traditional Call Center (ACD) agents. Using soft-keys, the user can easily access the display menu with a number of system features such as phonebook, call list, diversion, absence reason, etc.

  • MiVoice 4224 Digital Phone

    The MiVoice 4224 Digital Phone telephones are specifically designed for the needs of operators working with MX-ONE and BusinessPhone PBXs.

  • MiVoice 4225 Digital Phone

    The Dialog 4225 Vision is ideal for demanding and executive office usage.

  • MiVoice 5361 Digital Phone

    The convenient standard scope of MiVoice 5361 Digital Phone is designed to address the various needs of modern business communications.

  • MiVoice 5370 Digital Phone

    All-round model with an advanced range of features.

  • MiVoice 5380 Digital Phone

    The MiVoice 5380 Digital Phone is a multi-functional terminal for most demanding users. Its practical functions such as automatic call-back, call forwarding and conference call help improve efficiency and save time during your daily routine.

  • MiVoice Programmable Key Module

    With these expansion modules, you can easily add 12 or 48 or up to 96 buttons to the existing programmable keys on the IP or digital phones. The PKM Interface Module allows the PKM 12 or 48 to be easily connected to an IP or digital phone.

IP Phones & Peripherals

  • 6900 IP Series

    The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

  • 6900 Series Peripherals and Accessories

    Experience unparalleled flexibility through a broad array of add-on user installable accessories that enable the 6900 phone family to be tailored to specific user needs to meet the demanding needs of today’s users.

  • MiVoice 6940 IP Phone

    Mobile device integration seamlessly marries your mobile phone call audio and contact information with the MiVoice 6940.

  • MiVoice 6970 IP Conference Phone

    Designed to make your meetings easier.

  • MiVoice 6930 IP Phone

    Ideal for power users who require a phone that can be tailored to their specific communication needs.

  • MiVoice 6920 IP Phone

    The MiVoice 6920 is designed for enterprise users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience.

  • MiVoice 6905 IP Phone

    The Mitel 6905 IP Phone is the preferred phone for those who want basic communications functions packaged in a compact enterprise device.

  • MiVoice 6910 IP Phone

    The Mitel 6910 IP Phone offers exceptional quality and standard telephony functions in an enterprise grade IP desktop phone.

  • MiVoice 5360 IP Phone

    The Mitel 5360 IP phone is ideal for the enterprise executive, this desktop IP phone has a large, high-resolution touch display, superior sound.

  • MiVoice 5340e IP Phone

    The Mitel 5340e is an enterprise-ready IP phone features a large backlit display, productivity applications and programmable keys.

  • MiVoice 5330e IP Phone

    The Mitel 5330e IP phone is perfect for the enterprise desktop and features a large display and 24 self-labeling buttons that can be programmed.

  • Mitel MiVoice 5324 IP Phone

    The MiVoice 5324 IP Phone is designed for communications-intensive companies that require a converged IP infrastructure 

  • MiVoice 5320e IP Phone

    The MiVoice 5320e IP Phone is a full-feature, entry-level display phone is for companies that need rich communications applications and services on.

  • MiVoice 5320 IP Phone

    This full-feature, entry-level display phone is for companies that need rich communications applications and services on the desktop.

  • MiVoice 5312 IP Phone

    The dual-mode Mitel MiVoice 5312 IP Phone is a full-duplex handsfree speakerphone with a multi-line backlit display and programmable feature keys.

  • Mitel MiVoice 5304 IP Phone

    MiVoice 5304 IP Phone is a cost-effective entry-level display phone with a small base, making it perfect for hotel guest rooms, educational classrooms.

  • MiVoice 5380 Operator

    The MiVoice 5380 Operator is the perfect assistant for small and medium-sized companies.

  • Mitel IP485G

    An eight-line phone with a crisp 480 x 272 pixels backlit color display offers an expanded directory with unlimited alphanumeric lookup with sort by first or last names.

  • Mitel IP480

    The Mitel IP480 provides 8 line appearances with an easy-to-read, back-lit display.

  • Mitel IP420G

    The Mitel IP420g phone features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.

  • Mitel IP420

    The Mitel IP420 phone features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.

Other Voice Over IP Phones & Peripherals for Business